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The Hidden Cost of Saying ‘No’
Have you ever found yourself faced with an opportunity that seemed slightly outside your comfort zone? Maybe it was a new project at work, a chance to lead a meeting, or even taking on a role you hadn’t considered before. If your instinct was to say “no,” you’re not alone. It’s a natural reflex to…
Driving Value through Strategic Sourcing: Best Practices and Insights
Strategic procurement is frequently perceived as a linear process, often synonymous with the Request for Proposal (RFP) phase. However, this view overlooks the multifaceted nature of strategic procurement. To truly unlock its potential and drive tangible benefits for an organization, strategic sourcing must be viewed as an ongoing cycle of assessment and decisive action. Establishing…
For Fun and For Free – Making customer service a business differentiator
Throughout my business journey and career, I’ve steadfastly upheld the principle that customer service reigns supreme. Whether it’s ensuring guests have an unforgettable experience or empowering employees to reach their aspirations, prioritizing exceptional service is paramount. As leaders, the quality of our service sets the tone and standard for our organizations. Here is an article…
